I led the design of an AI-powered diagnostics experience that empowered customer support reps and consumers to quickly identify and resolve smart device issues using real-time data and plain-language guidance.

A systems-level design effort to architect a cohesive hardware-software platform, stabilize rapid organizational growth, and reposition design as an upstream strategic partner.

Saving factories money on data storage while rallying a multi-disciplinary team towards simplifying factory data ingestion.

Led the design for Bosch's new North America smart oven. 94% of users did not need to read the owner's manual because of the intuitive experience.

Conducted in-vehicle voice assistants and HMI research, streamlining testing process by 50%. Secured a follow-up POC from client through strong insights and collaboration.